adesso Blog

The customer service of the future in the insurance industry will be based on fast, seamless and personalised interactions. Thanks to digitalisation and AI, insurers will be able to support their customers around the clock and across all channels. In our blog post, we show how automated processing and proactive communication can optimise the service experience to meet the increasing demands of customers.

FabCon Europe 2024 attracted IT professionals, developers and industry experts from around the world. Microsoft presented exciting innovations and updates for its data platform in Stockholm. Microsoft impressively demonstrated where the journey is headed in terms of data architecture, AI-based workflows and Python integration. In this blog post, I would like to share some insights into the most interesting moments and key takeaways that I took away from FabCon.

The path to complete decarbonisation will also have a massive impact on gas network operators: parts of the infrastructure will probably no longer be needed in the long term, while other parts will have to be upgraded for operation with hydrogen. In this blog post, we outline a procedure for preparing the switch to hydrogen. The data required for this can also be used for other purposes.

Medical technology and environmental protection may seem far removed from one another, but the future demands environmentally friendly solutions in healthcare. But how do you develop sustainable medical devices that are safe and environmentally friendly? In this blog post, we take a look behind the scenes and show how to combine high-tech with environmental responsibility.

AI is changing entire industries. How do companies communicate the use of AI technologies and what influence does the technology have on customer benefit? As part of my master's thesis, I looked at the transformation of the banking industry. In this blog post, I provide a brief insight into the research results, highlight opportunities and risks, and describe the perspective of bank customers.

In today's business world, every customer interaction is a valuable opportunity that must be positively remembered. In my blog post, you will learn why excellent customer service is crucial for brand loyalty and how companies build long-term customer loyalty through personalised experiences and AI-powered innovations. I will also present international best practices and the role of social media in customer communication.

Creativity techniques help develop ideas and innovations. In our blog post, we explain how you can use methods such as mind mapping, brainstorming or storyboarding to make your creative work more efficient and how generative AI can serve as a helpful assistant in this process.

To successfully transport an application to the cloud, it is not only the technical parameters and a functioning infrastructure that are crucial. It is much more important to consider all facets of the software and align it with the corporate strategy. adesso's analysis approach creates an overall technical and business picture that makes sustainably successful cloud use possible in the first place.

Traceability describes the ability to seamlessly track products and their components through production. In this blog post, I use the success story of a global corporation in the field of special-purpose machine construction to show why traceability in production is so relevant, what benefits it brings and how we support its implementation.

Targeted resource management in IT is a prerequisite for transformation processes. Room for manoeuvre for a future-proof IT only arises when it is actively used. This blog post explains the role of IT costs and the environmental impact of IT in this context.