adesso Blog

The customer service of the future in the insurance industry will be based on fast, seamless and personalised interactions. Thanks to digitalisation and AI, insurers will be able to support their customers around the clock and across all channels. In our blog post, we show how automated processing and proactive communication can optimise the service experience to meet the increasing demands of customers.

The path to complete decarbonisation will also have a massive impact on gas network operators: parts of the infrastructure will probably no longer be needed in the long term, while other parts will have to be upgraded for operation with hydrogen. In this blog post, we outline a procedure for preparing the switch to hydrogen. The data required for this can also be used for other purposes.

Medical technology and environmental protection may seem far removed from one another, but the future demands environmentally friendly solutions in healthcare. But how do you develop sustainable medical devices that are safe and environmentally friendly? In this blog post, we take a look behind the scenes and show how to combine high-tech with environmental responsibility.

AI is changing entire industries. How do companies communicate the use of AI technologies and what influence does the technology have on customer benefit? As part of my master's thesis, I looked at the transformation of the banking industry. In this blog post, I provide a brief insight into the research results, highlight opportunities and risks, and describe the perspective of bank customers.

Traceability describes the ability to seamlessly track products and their components through production. In this blog post, I use the success story of a global corporation in the field of special-purpose machine construction to show why traceability in production is so relevant, what benefits it brings and how we support its implementation.

The energy transition is being shaped by innovative technology and digitalisation: How the VideKIS research project is contributing to the integration of renewable energies. The VideKIS project is researching the use of modern technologies and digital solutions to integrate small and micro renewable energy systems into the grid in a grid-friendly and efficient manner. The aim is to ensure a sustainable and stable energy supply in a decentralised energy landscape.

The increase in the contribution assessment ceiling from 2025 will change the company pension system. The pension reform raises many questions – including ‘What impact will this change have on the company pension system?’ and ‘What challenges will arise for companies, employees, insurers and pension providers?’ In our blog post, I highlight the many implications and suggest possible solutions.

The energy industry is in a state of upheaval: decentralisation, renewable energies and digitalisation are shaping the future. In this dynamic phase, adesso and CURSOR Software AG are setting an example with their partnership. Together, they offer energy suppliers tailor-made solutions for the digital transformation. In this blog post, I will explain exactly what this partnership is all about.

Insurers are also modernising with cloud providers such as Amazon, Microsoft and Google. Global usage has increased thirteenfold since 2010. By 2025, revenues are expected to grow by 20 per cent to US$825 billion. In Germany, growth is estimated at 20 per cent. The use of cloud environments is standard, 'cloud first'. What are the challenges facing companies and how can they be tackled effectively?

The last few years have seen the emergence of many new tools and processes around customer activation and artificial intelligence, shaking up the marketing and CRM landscape. However, the challenges remain: How do I get my contacts and customers to my website in the future? How do I activate them for my new sales approach? In this blog post, we present four ideas for getting users to visit your website.